Last updated: August 4, 2026
1. Who We Are
TLC WASH (“TLC WASH”, “we”, “us”, or “our”) is a veteran-owned mobile wheelchair washing and detailing service operating in the Inland Empire, California. This policy explains what we do with the information you share with us through tlc-wash.com, our chat widget, phone calls, email, and text messages.
If you have any questions about this policy, contact us at tlcwash24@gmail.com or (951) 718-3251.
2. Information We Collect
We only collect what we need to schedule and perform your service:
- Contact information — your name, mobile phone number, and email address, provided by you through our website chat widget, by phone, or by email.
- Service details — your service address, the type of wheelchair or mobility equipment you need cleaned, your preferred appointment time, and any access notes you give us.
- Messaging consent records — if you opt in to text messages, we keep a record of when and how you gave consent, as required by mobile carriers.
- Basic site analytics — aggregate, non-identifying data about page visits and site performance. We do not use this to build advertising profiles.
We do not collect payment card numbers on this website. Any deposit or payment is handled directly with you at the time of booking or service.
3. How We Use Your Information
- To schedule, confirm, and perform your wheelchair wash or detail.
- To send appointment confirmations, reminders, and arrival notifications.
- To answer your questions and provide customer support.
- To send service updates or occasional offers, if you have opted in to receive them.
- To keep records required by law and by mobile carrier regulations.
4. SMS Text Messaging and Mobile Opt-In Data
When you provide your mobile number through our website chat widget and agree to receive text messages, you are opting in to the TLC WASH text messaging program. We use your number to send appointment confirmations, reminders, arrival notices, and — only if you agreed to them — service updates and offers.
Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any product or service from us.
Mobile information is never shared for marketing.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are excluded from every other information-sharing category described in this policy. Information may be shared with subcontractors who provide support services on our behalf — such as the messaging platform that delivers our texts — solely so that we can operate the messaging program, and never for their own marketing.
You can stop receiving messages at any time by replying STOP to any message from us. You will receive one final confirmation and then no further messages. Reply HELP at any time for assistance, or contact us directly at (951) 718-3251. Full details are in our SMS Terms & Conditions.
5. When We Share Information
We do not sell or rent your personal information. We share it only in these limited situations:
- Service providers acting on our behalf — for example, the scheduling and messaging platform we use to run appointments and deliver texts. They may only use the information to provide services to us, and never for their own marketing.
- When the law requires it — to comply with a valid legal request, or to protect the rights, safety, or property of our customers, our staff, or the public.
As stated in Section 4, mobile opt-in data and consent records are excluded from all sharing categories and are never provided to third parties for marketing purposes.
6. Cookies and Tracking
We use a small number of essential cookies and privacy-respecting analytics to keep the site working and to understand which pages people find useful. We do not run third-party advertising trackers, and we do not sell browsing data. Our chat widget may set a cookie so that your conversation persists if you navigate between pages.
You can block or delete cookies in your browser settings. The site will still work, although the chat widget may not remember your previous messages.
7. How Long We Keep Information
We keep customer contact and service records for as long as you remain a customer and for a reasonable period afterward for warranty, accounting, and legal purposes. Messaging consent and opt-out records are retained for at least four years, as mobile carriers require. You may ask us to delete your information at any time — see Section 9.
8. How We Protect Information
This website is served over HTTPS. We limit access to customer information to the people who need it to perform or schedule your service, and we use reputable, security-reviewed platforms for scheduling and messaging. No method of transmission or storage is perfectly secure, but we take reasonable, industry-standard measures to protect what you share with us.
9. Your Rights (Including California Residents)
You may ask us to tell you what personal information we hold about you, correct it, delete it, or stop using it for marketing. California residents have these rights under the California Consumer Privacy Act (CCPA/CPRA), including the right not to be discriminated against for exercising them.
We do not sell or share personal information as those terms are defined under California law.
To make a request, email tlcwash24@gmail.com or call (951) 718-3251. We will respond within the timeframe required by law.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from anyone under 13, and you must be at least 18 to opt in to our text messaging program. If you believe a child has given us information, contact us and we will delete it.
11. Changes to This Policy
If we change this policy we will update the date at the top of this page. Material changes affecting the text messaging program will be communicated to subscribers before they take effect.
12. Contact Us
TLC WASH
Serving the Inland Empire, California
Phone: (951) 718-3251
Email: tlcwash24@gmail.com