Terms of Service

1. Agreement

These terms apply to your use of tlc-wash.com and to any wheelchair washing or detailing service you book with TLC WASH (“TLC WASH”). By using the site, booking a service, or opting in to our text messages, you agree to these terms. If you do not agree, please do not use the site or our services.

2. Our Services

We provide mobile wheelchair and mobility equipment washing and detailing throughout the Inland Empire, California. We come to your location and perform the service on site. Service availability depends on your location, our schedule, weather, and safe access to a suitable outdoor working area.

3. Booking, Deposits, and Cancellations

• Appointments should be booked at least 24 hours in advance.
• A deposit may be required to confirm an appointment.
• Please give us at least 24 hours' notice to cancel or reschedule. Late cancellations or missed appointments may forfeit the deposit.
• Prices listed on this site are starting prices. Heavily soiled equipment or unusual requirements may require a custom quote, which we will confirm with you before we begin.
• Discounts for veterans, first responders, and seniors cannot be combined with each other. Proof of eligibility may be requested.

4. Your Equipment

We take great care with every chair we clean. Please tell us in advance about any electronics, batteries, custom controls, medical attachments, or existing damage so we can work around them. We are not responsible for pre-existing damage, wear, or for faults in equipment that was already damaged, improperly sealed, or modified before our service. If we believe cleaning a piece of equipment carries a risk of harm, we will tell you and may decline that portion of the work.

5. SMS Text Messaging Terms & Conditions

Program description

The TLC WASH text messaging program is operated by TLC WASH. If you opt in, we may send you appointment confirmations, appointment reminders, arrival and scheduling notifications, replies to questions you have asked us, and — where you have agreed to receive them — occasional service updates and promotional offers.

How to opt in

You opt in by entering your mobile number in the chat widget on this website and agreeing to the consent language shown there, or by texting us first at (951) 718-3251. Consent to receive automated marketing text messages is not a condition of purchasing any product or service. You must be at least 18 years old and the subscriber or authorized user of the mobile number you provide.

Message frequency

Message frequency varies, based on your appointments and your interactions with us.

Cost

Message and data rates may apply. We do not charge for the messages themselves; your mobile carrier's standard rates for text and data apply. Check your plan if you are unsure.

Rejoining after you opt out

If you change your mind, you can opt back in at any time using the chat widget on this site or by texting us and confirming that you would like to receive messages again.

Carriers and delivery

Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket, and most other US carriers. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier's network and is not guaranteed.

Changing your number

Please tell us if your mobile number changes or is reassigned so that we do not message someone who has not consented.

Privacy

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details on how we handle your information and your mobile opt-in data.

6. Website Content

The content, images, and logos on this site belong to TLC WASH and may not be copied or reused without permission. Prices, packages, and service areas described on the site may change; the terms quoted to you at the time of booking apply to your appointment.

7. Limitation of Liability

To the fullest extent permitted by California law, our liability for any claim arising from our services is limited to the amount you paid for the service in question. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

8. Governing Law

These terms are governed by the laws of the State of California. Any dispute will be handled in the courts serving Riverside County, California.

9. Contact Us

TLC WASH
Serving the Inland Empire, California
Phone: (951) 718-3251
Email: tlcwash24@gmail.com